FAQ
Questions students actually ask
If your question is not here, message our team and we will answer it — and probably add it to this page.
Getting started
Do I need to pay to try the platform?
No. A free account includes 5 AI speaking evaluations, 3 AI writing evaluations, 1 full mock test and 10 practice questions per day. That is enough to see exactly how scoring and analytics work before you decide.
What equipment do I need for speaking tasks?
A device with a microphone and a modern browser. Recording happens in the browser — nothing to install. Your browser will ask for microphone permission the first time.
Does it work on a phone?
Yes. The practice interface, including browser recording for speaking tasks, is built mobile-first. For full mock tests we recommend a laptop, because that matches test-day conditions.
Scoring
How accurate are the AI scores?
They are calibrated to be realistic rather than generous, and they are most useful as a trend line. They are estimates for practice purposes and are not official Pearson PTE scores.
Why did two similar answers get different scores?
Objective tasks are marked by fixed rules and are perfectly repeatable. Speaking and Writing go through a language model, which is probabilistic — small variation between runs is expected. Judge progress on the trend, not a single attempt.
Can a teacher review my answer?
Yes, on plans that include teacher review. Request it from any scored attempt. A Globify teacher adds their own score, corrections and comments, and the response is marked Teacher Reviewed.
Plans and payment
Which payment methods do you accept?
Card payments, direct bank transfer, Easypaisa and JazzCash. For manual methods, you upload your receipt at checkout and our team verifies it — usually within a few business hours.
Does my subscription renew automatically?
Not unless you explicitly opt in. Plans run for a fixed number of days and then stop. We send an in-app reminder before expiry.
What happens to my history when my plan expires?
Nothing is deleted. Your attempts, scores and analytics stay in your account. Premium features lock and free-tier limits apply again until you renew.
Account
Can I use one account on two devices?
Yes — your own devices are fine. Sharing an account with another person is not, and repeated sharing leads to suspension without refund.
How do I delete my account?
From Profile → Security → Delete account. This removes your personal details and practice data. We retain the minimum payment records required for accounting.
Still stuck? Email us at support@globifyconsultants.com.